1. Damaged or Defective Products – If your order arrives damaged, defective, or spoiled, please contact us within 24 hours of receiving the product. We may offer a replacement or refund, depending on the situation.
2. Wrong Item Received – If you receive an incorrect order, keep the product in a great condition and please notify us immediately. We will arrange for a return or exchange.
3. Change of Mind – We do not accept returns or exchanges if you change your mind or no longer want the item once it has been opened or used.
4. Refunds – If eligible for a refund, it will be processed back to the original payment method. Refunds for food items may take 10 business days to appear.

Eligibility for Refunds – We offer refunds or replacements under the following circumstances:

1. Incorrect Order: If the food delivered or prepared is not what you ordered.
2. Quality Issues: If the food is not up to our quality standards.
3. Missing Items: If your order is incomplete and items are missing.

Non-Refundable Situations – We are unable to provide refunds in the following cases:

1. Personal preferences (e.g., if you don’t like the taste but the food meets our quality standards).
2. Partially consumed items, unless there is clear evidence of a quality issue.
3. Custom or special orders prepared as per your specific request.

Cancellations – Orders can be cancelled for a full refund only if the cancellation is made:

• For Delivery, before the food has been prepared.
• For Store Pick-Up, a day before the pick-up schedule.